Guide · Heating & cooling
Keep more warmth in your home.
Find the draughts, make simple changes and work out when insulation or a heating assessment deserves a closer look.

At a glance
The guide in a minute.
- Find the obvious losses. Start with accessible doors, windows and unused rooms.
- Keep necessary ventilation. Do not block required vents, flues or safety clearances.
- Match the heating to occupancy. Comfort needs and who stays at home come first.
- Plan the next improvement. Check insulation and heat loss before buying a larger heater.
Inside the guide
Find the draughts, make simple changes and work out when insulation or a heating assessment deserves a closer look.
6 chapters. Jump to what you need, or read from the start.
Start with your home, not a regional average.
Colder inland homes and milder coastal homes can have different heating needs. Building condition, insulation, exposure and the rooms you use all influence the result. A regional percentage cannot tell you exactly what one improvement will save.
Use the home draught checklist to prepare a practical list. It ranks actions to investigate without inventing a dollar saving for a house it has not assessed.
Write down what you already know
- The rooms you use, at what times, and which ones lose comfort fastest.
- How the home is heated, and what timer, schedule or zoning controls the system has.
- Who is home during the day, including anyone with health needs or pets.
- Gas appliances, open fireplaces, and any dampness, condensation or mould.
- Whether you own or rent the home, because that decides which changes need permission.
That list keeps the first changes focused on the rooms that matter to your household. It also gives an assessor or installer something specific to work from later.
Look for uncontrolled draughts.
From safe, accessible areas, check gaps around external doors and windows and notice rooms that lose comfort quickly. Ask about suitable seals, curtains and the treatment of an unused fireplace. If you rent, agree changes with the owner.
Keep required ventilation and combustion-air openings clear. Do not seal flues, cover electrical equipment or enter a roof space. If you have gas appliances, an open fireplace, dampness or condensation, get appropriate advice before changing ventilation.
| What you notice | What to ask about |
|---|---|
| Noticeable gaps around external doors | A suitable door seal. A removable door snake can help, including in a rental. |
| Draughts around window frames | A suitable seal, or an assessment of fixed gaps |
| An unused open fireplace | A safe removable treatment that keeps the ventilation it needs |
| Draughts around exhaust fans | A suitable cover that preserves ventilation |
| Bare windows or short curtains | Suitable curtains, with safe clearances |
| Uncertain or patchy ceiling insulation | A professional assessment, arranged from a safe location |
| Condensation, mould or a gas appliance | Ventilation or appliance advice before sealing anything |
Never seal a working fireplace. If you are unsure which vents a gas appliance needs, ask a qualified professional before closing any gap near it.
Window coverings can be a practical place to start. In one published ACT Government case study, a renter added blockout curtains, draught-stopping measures and pelmets, which cover the gap above curtains. She reported that the changes helped keep the home comfortable across the seasons. That is her household’s experience rather than a promised saving, and permanent fittings in a rental still need permission.
Ceiling insulation keeps warmth in the room below. Manage draughts where cold air gets in, but keep required vents clear.
Keep the warmth. Manage the air.
- Ceiling insulation
- Warm room
- Manage draughts
- Keep required vents clear
Make the controls work with your routine.
Heat the occupied rooms where the system and building allow it. Close doors to unused areas when appropriate, use normal comfortable settings and draw suitable curtains when they help retain warmth.
For a long absence, use the controls to suit your return rather than assuming every home should be held at the same setting all day. Read our heating and cooling explainer. People or pets staying home, health needs and how quickly the room changes temperature matter.
A practical routine to try
- Use a timer, schedule or app control to start heating before you come home, where the system has one.
- Choose a normal comfortable setting. An extreme setting is not a reliable shortcut to comfort.
- Draw suitable curtains or blinds on winter evenings to help retain warmth.
- Review zoning and doors with the system’s instructions, so unused rooms are not heated by default.
- Clean filters according to the appliance instructions.
Keeping an empty home at the usual setting uses energy, because warmth keeps escaping through the building. If the home will be empty for several hours, a schedule that suits your return is usually a better starting point. If someone stays home, plan the heating around their needs first.
Compare similar days.
Record settings, hours of use and comfort alongside daily energy. Compare periods with reasonably similar weather and occupancy. A colder week or extra people at home can obscure the effect of a small change.
Use the appliance cost calculator to understand a running pattern, while remembering that actual heating demand changes with conditions. A rated power input does not mean an inverter unit draws that power continuously.
How to run a fair comparison
- Find your daily use: divide the kWh on a bill, or in your usage data, by the number of days it covers. ActewAGL customers can view household usage in My.ActewAGL (opens in a new tab).
- Note the settings, the hours of heating, the rooms heated and how comfortable the home felt.
- Try one change at a time over several days with similar weather and the same people at home.
- Alternate the routines rather than giving all the coldest days to one option.
Illustrative calculation only. For a simple running-cost estimate, multiply the average electrical input in kW by the hours running and the price per kWh. A reverse-cycle unit averaging 0.8 kW of input over eight hours uses 6.4 kWh. At an illustrative 35 cents per kWh, that is $2.24. If it averages 1.5 kW instead, the same eight hours cost $4.20. These are calculation examples, not measured costs for a particular model or room.
Compare a winter bill with an earlier winter, not with a mild autumn. Whole-home data includes every other appliance running at the same time, so record anything unusual, such as visitors or extra laundry.
Know when to ask for an assessment.
If the home loses comfort quickly after the heater stops, ask about insulation, draughts and windows as well as the equipment. Request an explanation of the proposed improvements and which problem each one addresses.
Our ceiling insulation guide covers the quote discussion and ACT-specific support. For any heating replacement, have a qualified installer assess the rooms, the building and the installation before choosing capacity.
A cold room does not automatically need a bigger heater. In one published ACT Government case study, a home energy assessment recommended improving the building first. The family draught-proofed, added insulation and upgraded windows, then replaced gas appliances in stages, and reported that the home’s energy rating rose from zero to four stars. Read the three homes stories.
If you are replacing the heater
- Ask the installer to assess the rooms and the home’s heat loss, including insulation and draught-proofing, before proposing a size.
- Ask which building improvements would change the proposed heating size and comfort.
- Use the Zoned Energy Rating Label to compare suitably sized models. It gives heating and cooling information for hot, average and cold climate zones; check the zone for your location and compare heating as well as cooling.
- Ask the installer to confirm cold-weather performance for your home. A unit chosen for summer may also need to keep the house comfortable on a cold winter morning.
Our electrify first guide covers how to order the jobs if you are moving away from gas.
Check the free help and support for your address.
Free assessments in the ACT
As at 13 October 2026, anyone living in an ACT rental can book a free assessment through the Renters’ Home Energy Program (opens in a new tab). Advice is available online, by phone or in person, with suggestions suited to what tenants can change.
The Home Energy Efficiency Program (opens in a new tab) offers free assessments and help with draught-proofing to eligible renters and homeowners. You must meet the National Rental Affordability Scheme income limits, or hold a Centrelink Pensioner Concession Card, Low Income Health Care Card or Veterans’ Affairs Pensioner Concession Card.
Renting
Agree changes with the owner before attaching fittings or changing curtains. As at 13 October 2026, an ACT rental with no ceiling insulation, or insulation below R2, generally needs an upgrade to R5, and exemptions apply. You can ask the landlord or agent for documentary evidence that the home meets the standard. Our renters’ guide covers turning a draught into a specific request for the owner.
Upgrades
For eligible ACT concession homeowners, Home Energy Support rebates cover heating and cooling and ceiling insulation within one shared category cap. In NSW, eligible air-conditioning upgrades can attract an upfront discount, and the amount varies. Our ACT rebates and NSW rebates articles set out the amounts and application steps. Check approval before accepting a quote.
Your checklist, at your pace.
Questions people also ask
Quick answers.
How do I find draughts in my house?
From safe, accessible areas, check for gaps around external doors and window frames, around exhaust fans and at any unused open fireplace. Notice which rooms lose comfort quickly after the heater stops. Our draught checklist turns what you notice into a prioritised list of things to investigate. Do not enter a roof space, and keep required vents, flues and combustion-air openings clear.
Is it safe to block air vents to stop draughts?
Not without advice. Required ventilation and combustion-air openings must stay clear, particularly where there are gas appliances or an open fireplace. If you notice condensation, mould or dampness, or you are unsure which vents a gas appliance needs, get ventilation or appliance advice before sealing anything. Never seal a working fireplace.
Should I leave the heater on all day in winter?
If the home will be empty for several hours, use the system’s schedule to suit your return rather than holding an empty home at the usual setting. Warmth keeps escaping through the building, so keeping an empty home warm uses energy. If people or pets stay home, or someone has health needs, plan the heating around them first.
Do curtains help keep a house warm in winter?
Drawing suitable curtains on winter evenings can help retain warmth. In one published ACT Government case study, a renter added blockout curtains, pelmets and draught-stopping measures and reported that the home stayed more comfortable across the seasons. That is one household’s experience, not a promised saving. Keep safe clearances, and check permission before adding fittings to a rental.
Why does my house get cold so quickly after the heater turns off?
A room that loses comfort quickly may need attention to draughts, insulation or window coverings as well as the heater. Ask for an assessment that covers the building and the equipment, and an explanation of which problem each proposed improvement addresses. A cold room does not automatically need a bigger heater.
Can I get a free home energy assessment in the ACT?
As at 13 October 2026, anyone living in an ACT rental can book a free assessment through the Renters’ Home Energy Program, online, by phone or in person. The Home Energy Efficiency Program also offers free assessments and help with draught-proofing to eligible renters and homeowners who meet its income or concession card requirements.
Sources12
- Your Home: ventilation and airtightness (opens in a new tab). Accessed 16 October 2026.
- Your Home: insulation (opens in a new tab). Accessed 16 October 2026.
- Your Home: heating and cooling (opens in a new tab). Accessed 16 October 2026.
- ACT Government. ‘Renters Home Energy Program’. Climate Choices. n.d. https://www.climatechoices.act.gov.au/policy-programs/renters-home-energy-program (opens in a new tab) (accessed 13 October 2026).
- ACT Government, ‘Home Energy Efficiency Program’, Climate Choices (n.d.), https://www.climatechoices.act.gov.au/policy-programs/home-energy-efficiency-program (opens in a new tab), accessed 12 October 2026.
- ACT Government. ‘Reduce energy use and save money as a renter’. Climate Choices. n.d. https://www.climatechoices.act.gov.au/case-studies/case-studies/reduce-energy-use-save-money-renter (opens in a new tab) (accessed 13 October 2026).
- ACT Government. ‘Bonnys home electrification journey’. Climate Choices. n.d. https://www.climatechoices.act.gov.au/case-studies/case-studies/bonnys-home-electrification-journey (opens in a new tab) (accessed 13 October 2026).
- ACT Government. ‘Minimum housing standard for ceiling insulation in rental properties’. ACT Government. n.d. https://www.act.gov.au/housing-planning-and-property/renting/minimum-housing-standard-for-ceiling-insulation-in-rental-properties (opens in a new tab) (accessed 13 October 2026).
- ACT Government, ‘Home Energy Support: Rebates for Homeowners’, Climate Choices (n.d.), https://www.climatechoices.act.gov.au/policy-programs/home-energy-support-rebates-for-homeowners (opens in a new tab), accessed 12 October 2026.
- Energy Rating. ‘Understand the Zoned Energy Rating Label’. energyrating.gov.au. n.d. https://www.energyrating.gov.au/consumer-information/understand-zoned-energy-rating-label (opens in a new tab) (accessed 13 October 2026).
- NSW Government, ‘Air Conditioner Upgrade Incentive’, NSW Climate and Energy Action (updated 6 February 2026), https://www.energy.nsw.gov.au/households/grants-rebates/household-energy-saving-upgrades/air-conditioner-upgrade-incentive (opens in a new tab), accessed 12 October 2026.
- NSW Fair Trading. ‘Making changes to a rental property’. nsw.gov.au. n.d. https://www.nsw.gov.au/housing-and-construction/rules/making-changes-to-a-rental-property (opens in a new tab) (accessed 13 October 2026).

